Feel Free to Submit your request using the
following contact address:
If you have WordPress questions, issues, feel free to ask us via our LiveFix.
If its just a small issue, we can help you resolve it via Chat!
What We Do
Having issue with your WordPress site? Let us fix that issue for you at very affordable cost.
TROUBLESHOOT & FIX
We fix issues such as White screen of death, Error 500, Login issue, Broken images ect.
We do Monthly proactive task such as updating your WordPress version, themes and plugins.
IMPROVE SITE SECURITY
Prevent malware, Prevent spam, Improve your site security, Recover Hacked site.
How it works
We can fix any small issue you requested and improve your site in a number of ways. Here’s how it works:
Choose between the plans
that suit your needs.
Submit your job request via email
or use our live chat below.
WE WORK OUR MAGIC
Our Expert team will get
the Job done.
We provide you with the detailed
report on the job.
Frequently Asked Questions
What makes us different?
We believe that your site is essential for your business. Therefore, changes or fixes should be done quickly and accurately.
- Our service has the fastest turn-around time – Average turn around time is 3 hrs for VIP, 6 hrs for Premium, 8 hrs for Basic, it could be faster on some days.
- Your site will only be handled by the best and the most skillful WordPress developers, which has many years of experience and intensive training on WordPress support.
- Your site will not be handled by a newbie or a trainee developers.
- We don’t discriminate, any kind of site, any nature of business is allowed, as long as it WordPress.
What are the tasks we can do?
Below are just some of the tasks we can do for you. If you are unsure of your task, just contact us and we will check if we can help you with it.
- Fix White Screen (WSOD)
- Fix error 500
- Fix slow website
- Fix WordPress login issue
- Fix mobile responsive issue
- Fix Theme issue
- Fix Plugin issue
- Fix, cleanup, prevent spam
- Fix alignment issues
- Fix site issues after an update
- Remove Malware
- CSS customization
- Make changes to header, sidebar, footer
- Upgrade WordPress core version
- Upgrade WordPress Themes
- Upgrade WordPress Plugins
- Install caching plugin
- Install comment system
- Install and configure plugin
- Install a favicon
- Backup WordPress site
- Create and activate a child theme
- Optimize site images
- Optimize database
- Setup redirection
- Recommend a WordPress plugin
- Minor graphic changes
- Enhance site security
- Check Google indexing
- Review site on mobile devices and provide recommendations
- Review site performance and provide recommendations
- Review site design and provide recommendations
- Site graphics changes
- Page redesign
- Section redesign
- Edit image to fit on a section
- Website design tweaks
- View full list
Do you offer 24/7 WordPress Support Services?
Yes, we do! We have developers available 24/7 just to work on your site.
What if I only need one task request?
Yes, we do have 1 task per credit plan which is very affordable for small business owners and we will work on your single task. If are unable to work on your task we give you a full refund.
Will you support more than one site?
- Our Unlimited monthly support plans is only valid for one website. You are welcome to sign up to multiple plans if you have more than one website that needs support. You may also switch websites but can only be done one time after a month.
- We also have 1 task per credit plan that we allow you to submit a task from any of your website.
Are there limits to the tasks that we will do?
We do small WordPress fixes and customization. This means that up to 60 minute tasks are within our scope and larger, more complex projects maybe out of scope. Just contact us if you are not sure, we do give exemptions on some task request.
There are some larger tasks can be considered within our scope, if it can be broken down into multiple smaller tasks. If you are on our Starter plan, we will process only 1 task at time before we can work on your next task. But you can still send multiple tasks on separate emails at once. If you don’t want to wait you can upgrade to VIP and have up to 3 tasks work at a time.
For a full list of what we can do and what we can’t do, check our scope of service here:https://personalwphelper.com/scope-of-service
Do you offer phone support?
As for now we don’t offer phone support, we’ve made customer service a huge priority and you’ll find both our email and LiveChat support fast, effective and reliable.
Am I locked into a contract?
Nope. You can easily cancel your service with us at any time, risk free, no questions asked.
OUR TEAM HAS THE EXPERTISE ON CUSTOMIZING AND SUPPORTING ANY KINDS OF WORDPRESS THEMES & PLUGINS INCLUDING:
How to submit my support request?
FROM SIGNUP TO SENDING YOUR REQUEST, OUR PROCEES IS QUICK AND EASY.
Once you are subscribed to our service, simply send your detailed request to our email: